Service Support

Our aim is to provide a fairer, more personal approach to service support.


Air Copier Systems provide comprehensive service support for Canon, Konica Minolta, Develop, Olivetti and Xerox office equipment nationwide.


As well as our support agreements, we also offer service on a time and materials basis. Through our own engineers, manufacturer support and network of trusted independent specialists we are able to offer service support nationwide.


Give us a call!

If you are unhappy with your current service provider, why not give us a call to discuss moving your service to us?

Service support: 0333 370 1524

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Company Name

Manufacturer trained technicians

Only genuine parts and toner used

Capped cost per copy increases

No minimum contract term

Contract termination without penalty

FAQs

Below is a list of questions our service department is frequently asked.

General

  • When will I receive my toner?

    We have a DPD cutoff of around 15:00 so any toners logged before this time are sent on a next working day delivery.

  • What happens if I lose a toner?

    If a replacement toner is required due the original getting lost after delivery we would charge you the cost price that we pay in order for a new one to be sent out.

  • What do I do with my empty toners or full waste toner box?

    All empty toners and full waste toner boxes are disposed of by yourselves in general waste.

  • Why am I receiving emails asking for meter readings?

    If you have received an email asking for meter readings it means that your remote monitoring has either stopped working or is not setup yet.

Konica Minolta / Develop / Olivetti

  • What is the default Admin password for a Konica Minolta bizhub?

    The default Admin password for a Konica Minolta bizhub is 12345678, for newer models it may be 1234567812345678.

  • What is the default CE (service mode) password for a Konica Minolta bizhub?

    The default CE password for a Konica Minolta bizhub is 9272927292729272, for the bizhub C3350/C3850 it is 92729272.

  • How do I add a scan to email destination to a Konica Minolta bizhub?

    To add a scan to email destination to a Konica Minolta bizhub please follow our How To guide here.

Canon

  • What is the default System Manager ID and PIN for a Canon imageRUNNER ADVANCE?

    The default System Manager login for a Canon imageRUNNER ADVANCE (Generation 1 & 2) is ID: 7654321, PIN: 7654321.


    The default System Manager login for a Canon imageRUNNER ADVANCE (Generation 3) is User: Administrator, Password: 7654321.

Xerox

  • What is the default Admin password for a Xerox WorkCentre?

    The default Admin password for a Xerox WorkCentre is 1111.

Remote Support 

 Start a remote support session with us 


If a technician has requested a remote support session with you, please download and run the relevant AnyDesk client below on the affected computer or server. 


Please note: When installing AnyDesk on a Mac you will have to give it permission under your system preferences - Security Permissions on macOS . If you are unsure please ask and we can guide you. 

Then let your technician know you the ID that has been assigned to your PC:.

This is an example: Please advise the actual code shown on your computer.

AnyDesk provides a temporary secure remote connection enabling us to remotely view or control your desktop. Once the app is closed the connection is terminated, we can only access the computer with your permission whilst the app is running.


The AnyDesk app can be kept and re-used for future support issues and run on several PCs/servers at the same time if required.


If you require assistance with installing AnyDesk please call us on 0333 370 1524.


Further information about AnyDesk can be found on their website. 

Meter Readings

If you are unsure how to get the meter readings from you copier please select the relevant guide below.

Your copiers make, range and model number can be found on its front door or control panel.




Konica / Develop / Olivetti:

➥ Konica, Develop, Olivetti Meter Readings.pdf

Lexmark:

➥ Coming Soon

If you are still having difficulties in getting the meter reading from your copier please call us on 0345 319 5000


We do provide remote monitoring free of charge for any customers that have service contracts with us, if this is something you would be interested in please contact it.support@aircopiers.co.uk so we can arrange to set this up

Remote Monitoring

We provide remote monitoring free of charge to all our customers that take out a service agreement with us.

Once setup the remote monitoring will send us the machines meter readings automatically at the end of each month to remove human error and so that someone in your office doesn’t need to respond to an email or phone call to provide them manually. Most importantly the remote monitoring sends us notifications when any toner starts to get low so we can send a replacement before you run out. Below is information more specific to the different makes of copier. If you did have any questions or require any more information contact us via it.support@aircopiers.co.uk

  • Canon

    All Canons have an embedded software called EMaintenance on them as standard. When the machines are setup in our workshop this software is tested and then test again by the engineer during the installation at your office. Once reporting as stated above it will send us the meter readings automatically but will calculate the amount of days left for each toner based on the amount of pages printed and coverage on those pages. We receive a notification once the machine calculates a toner to have 15 days worth of toner remaining and we sent the replacement toner out on a next working day delivery. We then receive another notification at 5 days worth of toner remaining for us to double check the replacement was sent. If you raise a ticket with our service desk our engineers will also be able to see error codes and part lives remotely so may be able to bring the required parts with them removing the need for a return visit.

  • All Other Brands

    For all other brands of copier we use a software called Pips. For Pips to work it will need to be installed on preferably a server on the same network as the copier or a Windows desktop also on the same network and is kept on. Depending on how locked down your network is the Pips agent can be installed by our engineer/service desk or your IT. Once setup and communicating with us it will send us the copiers meter readings automatically as well as notifications once a toner has 25% of its yield remaining for us to send the replacement out on a next working day delivery and then another notification at 15% so we can double check that the replacement toner was sent. When using Pips we will only receive these notification whilst the copier and the server/desktop are switched on and connected to the network simultaneously.

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